I have been a customer of coffeebeandirect.com for years. I used to order with my brother-in-law and split the order due to high shipping costs.
This past order, I bought a ground bag of my favorite coffee (jamacia me crazy) and a bag of what they claimed to be the "best coffee" they had for sale. My order came to more than 85.00 with shipping and two 5lb bags of ground coffee. The "best coffee" they offered is called "Mocha Java" and it is no better than Maxwell house.
I called to see if they had any customer service / return policy offers and a woman
kept saying "unfortunately, we don't take ground coffee back", no matter what I asked her and despite my history with the company. She said they could take 10% off and order over the phone "now". Talk about insult to injury! There customer service is terrible and so are their prices. I will no longer be a customer of theirs. Buy your coffee somewhere else.
Monetary Loss: $40.